Frequently asked questions

Everything about orders, delivery, payment and returns.

How fast is delivery?

Most orders arrive in 30–60 minutes inside our delivery areas. You can also pick a later time slot at checkout.

Which areas do you deliver to?

Dhanmondi, Gulshan, Banani, Mirpur, Uttara and Mohammadpur. More areas are coming soon.

What is the delivery charge?

৳39 per order, free on orders over ৳999.

Are your prices the same as the shop?

Yes — our prices are the same as or lower than the printed price, and we run flash deals every evening.

What if an item is out of stock?

We call before replacing anything. You can choose a similar item or a refund for that item.

Do you check expiry dates?

Every item is checked for expiry date and seal when it is picked. Near-expiry items are never sent.

Can I pay with bKash or Nagad?

Yes. Pay cash on delivery, or with bKash or Nagad at checkout.

How do returns work?

Check your bag in front of the rider. Damaged, leaking or wrong items go back with the rider and you do not pay for them.

Do I need an account?

Just your name and mobile number — the account is made at checkout so you can reorder your list in one tap.

Is there a minimum order?

No minimum. Orders over ৳999 get free delivery.

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